• Interview potential Bigs (mentors) and Littles (mentees) to assess strengths, needs, interests, and match preferences and to make tailored matches. Matches may be: Community-Based or Site-Based (adult mentors matched with youth ages 5- 17). o School-Based as part of our High School Bigs programs (high school students matched with elementary-age students; matches meet weekly on-site at area schools). • Use coaching skills and regular engagement with Bigs, Littles, and parents/guardians to support safe, healthy match relationship development and child development as well as progress on identified goals. Use a high level of proficiency and skill to apply child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. • Always adhere to the national Big Brothers Big Sisters Service Delivery Model, program standards, and BBBSMR Program Manual. • Timely enter complete and accurate information into case management database, using proper grammar and construction for narrative sections. • Assess match relationships for any potential concerns or challenges as early as possible. With supervisor’s guidance, coach parties and intervene as needed toward successful resolution. • Distribute and collect periodic surveys on youth outcomes, mentoring relationship strength, and ongoing support needs. • Work collaboratively with team to assure fidelity to program standards while using flexibility and creativity in meeting match and family needs. Help families identify and connect with additional community supports as needed. • Plan and organize activities for matches. Attend agency events to support families and program growth. These often occur during evenings or weekends, requiring schedule flexibility. • Travel throughout Taos, Colfax, and surrounding counties to support BBBSMR programs and matches; occasionally travel to other regions served by BBBSMR for events or coverage. • Work collaboratively with the BBBSMR team to support high-quality, one-on-one mentoring throughout the service areas. • Meet with supervisor(s) on a regular basis to provide updates on program and allow for needed support. Community Outreach • Identify opportunities to raise public awareness of BBBSMR’s one-on-one mentoring services (e.g., information booths at local events). Set up and manage informational booths at events as determined or approved by the program manager. • Working with – and under the direction of – the program manager, identify, develop, and manage relationships with private sector, government, and/or tribal partners throughout assigned communities to help meet volunteer recruitment goals. • Work closely with school districts to keep and grow school-based programs; this includes obtaining and keeping MOUs within individual schools. • Through community and school relationships, help identify children who will benefit from a mentor; respond to initial inquiries from families. Ensure a smooth transition from initial inquiry through child enrollment, matching, and match support. • Through community relationships, conduct general and targeted recruiting of volunteer mentors to match with children based on their preferences, interests, and needs. Assist with responding to inquiries from potential volunteers. Ensure a smooth transition from initial inquiry through volunteer enrollments, matching, and match support. • Collaboratively with BBBSMR team, grow high quality programming in Taos and Colfax County and surrounding counties and support such growth across BBBSMR service areas. • Help families identify and connect with other community supports as needed. JOB QUALIFICATIONS: Our ideal candidate is a dynamic, adaptable relationship-builder with strong critical thinking, coaching, and organizational skills, and who has prior experience working in a child or youth serving setting. • Education: Must have a high school diploma/GED equivalent and meet one of the following criteria: o A documented bachelor’s degree, from an accredited college or university, in a field that is determined by the agency to be appropriate for the position(s), or candidates shall be within six months of degree completion. o A documented associate degree or two years of higher education experience, from an accredited college or university in a field that is determined by the agency to be appropriate for the position(s) and two years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency; or o Four years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related f ields as defined by the agency. • Customer-Focus: Demonstrated ability to build rapport and strong working relationships with diverse individuals, including families, volunteers, and team members (“customers”). Independently anticipates customer needs and identifies potential solutions; consistently meets customer needs. o Experience developing and managing family-led relationships with children and adults. o Experience with intake, interviewing, assessment, and case management. o Knowledge of child safety and mandatory reporting requirements, alignment with an asset-based approach to supporting young people and volunteers. • Written and Verbal Communication: Has active and attentive listening skills; adapts communication content and delivery to individual needs. Openly and diplomatically expresses opinion. Translates what is heard, observed, or assessed into documentation that is accurate and concise; clearly communicates key information to others with a need to know. Adeptly adjusts communication content and delivery to fit different perspectives, needs, backgrounds, cultures, and styles. o Proficient in case management documentation. o Special consideration for candidates fluent in Spanish – able to communicate clearly and effectively with Spanish-speaking families and volunteers. • JEDI: Demonstrated commitment to advancing justice, equity, diversity, and inclusion. • Continuous Improvement: Able to identify and apply “best practices” in own work. Plans and organizes work effectively. Adapts work practices to meet goals and deadlines. Persists in the face of obstacles or setbacks. Accepts responsibility for quality and outcomes of own work. • Planning and Organizing: Effectively manages time, consistently meets deadlines, and uses resources creatively and efficiently. • Resiliency and Flexibility: Understands trauma-informed care principles; adaptable and flexible in a changing environment; solution-builder; remains calm, supportive, and professional in potentially difficult or emotionally charged interpersonal interactions. • Strategic Alignment: Sets and achieves individual goals that align with role and organization’s strategic plan or goals. Acts with an understanding of how own actions and decisions affect others’ roles and program outcomes. • General Office Skills: Proficient in MS Teams and Office: Word, Excel, Outlook. Adept at learning new systems and processes. Must complete Big Brothers Big Sisters Program Specialist certification within 30 days of start date. A reliable vehicle required for reimbursed travel to partner sites, match activities, and other occasional needs.